Contact us
Our Free Postal Address:
FREEPOST RRJC-CKCH-ZHRX
PPICLAIMS.NET
PO BOX 7252
Higham Ferrers
Rushden
NN10 8WS
You can call us on 0800 840 1686
You can email us at info@ukbankclaims.co.uk
Company Information
www.ukbankclaims.co.uk t/a i-Sm@rt Consumer Services Ltd - Registered Office
We are an ICO registered Data Handling Company. Our ICO registration number is Z9745821
We are registered by the Ministry of Justice - authorisation number CMR2506
www.ppiclaims.net
i-Sm@rt Consumer Services Ltd
Waterside House
Station Rd
Irthlingborough
NN9 5QF
Company Registration Number 05238848
Registered in England and Wales
VAT Registration number 903 9551 22
Our Solicitors Company
i-Sm@rt Legal Services Ltd
Waterside House
Station Rd
Irthlingborough
NN9 5QF
0800 334 5975
Company Registration Number 06716542
Registered in England and Wales
Regulated by the Solicitors Regulation Authority - authorisation number 497715
Complaints
If you have a complaint, please follow our complaints procedure which can be found here
Although i-Sm@rt Consumer Services Ltd strives for perfection, we understand that sometimes people have cause for concern and would like to make a complaint about us. Our business is committed to providing our customers with a service second to none. If any i-sm@rt customers feel the need to complain, we aim to deal with your complaint as quickly and efficiently as possible.
Complaints Procedure
Your questions and concerns will be answered by a member of our Senior Management Team. They will deal with your complaint in accordance with our complaints procedures . Our aim is to handle your complaint fairly, consistently and quickly, in particular ensuring that we understand the nature of your concerns and the redress you are seeking.
In Person – General Manager, i-Smart Consumer Services Ltd, Waterside House, Irthlingborough, Northamptonshire, NN9 5QF
Letter - i-Sm@rt Consumer Services Ltd, Waterside House, Irthlingborough, Northamptonshire, NN9 5QF
Telephone – 0800 043 3025
Fax – 0808 280 0268
Email – info@bankcharging.co.uk
Acknowledging your complaint
We will send an acknowledgement within 5 business days from receipt of your complaint.
Investigating your complaint
Your complaint will be investigated by a senior case handler and overseen by the compliance officer and our office manager. We will be as thorough as possible and aim to resolve your complaint promptly, giving you reasons for our decision.
If we are unable to send you a final response within 4 weeks, we will contact you and explain why. We will then endeavour to issue our final response within the next 4 weeks.
Informing you of our decision
We will write to you with a full account of our investigation and our decision.
If you remain unhappy…
Our final response will include details of your options if you are not happy with the outcome of the investigation, or we have been unable to reach a decision within the timescales given.